Items that are listed ”out of stock” are not available for purchase. Please contact (https://shophappyowl.wixsite.com/home/contact)us to enquiry on product availability.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at happyowlcycle@gmail.com. Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your exchange, we require a receipt or proof of purchase. Please do not send your purchase back to us via mail.

Only regular priced items may be exchanged, unfortunately sale items and marketplace items cannot be exchanged.

We do not do refunds at the moment. Thank you for your understanding.

All orders will be processed during our business hours from Tuesdays to Saturdays from 11:30am to 6:30pm. Orders received on Sundays, Mondays or Public Holidays will be processed the next working day. We may be away for overseas cycling trips and your orders may be delayed. Please refer to our facebook (https://www.facebook.com/HOCPL482)for out-of-office notices.

Please contact (mailto:happyowlcycle@gmail.com)us as soon as possible if you need to make any changes to the order. We are unable to make any changes to your order once the order has been shipped.

All the items listed on our website are quoted without installation. We charge a labour fee for installation.